Industries

Purpose-built AI for the sectors that need it most

The same Control Centre approach — claims, complaints and pricing automation, with human-in-the-loop levels you set — tailored to the workflows, regulations and customer expectations of each industry.

Insurance, automated step by step

From first notice of loss to policy renewal, Intelezen's AI agents reduce cycle times and improve accuracy — while your team controls exactly how much is automated, and where.

  • AI-assisted claims intake, triage and fraud-signal detection
  • Conversational quote generation for policy products
  • Automated policy document & PDS intelligence (OCR + extraction)
  • Regulatory reporting and compliance monitoring agents
  • Voice-enabled claims status & renewal reminders
See Claims & Pricing Automation
Claim FNOL-22914AI triage complete · routed to specialist queue
Quote request — MotorGenerated in 8 seconds via chat agent
Compliance checkReporting pack auto-validated
Total loss claimManual · specialist review required

Smarter operations for banking & finance

Intelezen agents support back-office and customer-facing teams alike — accelerating reconciliation, onboarding and quoting while keeping humans in control of risk and exceptions.

  • Automated reconciliation & accounts payable workflows
  • AI-powered KYC/AML document verification
  • Conversational lending & product quote assistants
  • Regulatory & compliance monitoring agents
  • Voice-enabled collections & customer support
See Pricing & Complaints Automation
Reconciliation run1,204 transactions matched · 6 exceptions flagged
KYC verificationDocument set verified in 14 seconds
Voice agent — CollectionsPayment plan confirmed with customer
Large facility requestManual · credit committee review

AI-powered service for modern retail

Help shoppers get answers, quotes and resolutions instantly — across chat, voice and self-service channels — while your team focuses on the cases that need a human touch.

  • AI-enabled complaints lodgement & resolution tracking
  • Conversational pricing & quote assistants
  • Voice-enabled order status & support
  • Returns & warranty document intelligence
  • Demand insights via agentic data analysis
See Complaints & Pricing Automation
Complaint #C-5521Auto-categorised & assigned · SLA on track
Quote — Bulk orderPricing agent replied in chat instantly
Voice agent — Order status"Your order ships tomorrow"
High-value disputeManual · escalated to support lead

Underneath every process: shared AI capabilities

These capabilities power Claims, Complaints and Pricing & Quoting Automation across all three industries.

Document Intelligence & OCR

Extract and structure data from forms, statements, policies and claims documents — feeding straight into your existing systems.

Voice-Enabled Services

Natural-sounding voice agents for inbound and outbound calls — claims updates, collections, renewals, order status and more.

Regulatory & Compliance Intelligence

Continuously monitor transactions, communications and documents against regulatory requirements — with alerts and reporting built in.

See it for your industry

Tell us about your business and we'll map the Control Centre to your processes — starting with the lowest-risk step.

Book a Demo